1. Service operations management: the total experience - David W. Parker 2018 (electronic resource)

    Book Required

  2. Service management: operations, strategy, information technology - James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi 2014

    Book Recommended

  3. Successful service operations management - Richard Metters, Kathryn King-Metters, Madeline Pullman 2006

    Book Recommended

  4. Past Central Exam Papers 1 item
    1. Past Central Exam Papers

      Webpage  Follow the link and search for past exam papers by course code.